Business Process Technical Writer

Positions available: Two

Duration: Six months, beginning as soon as possible.

Roles and responsibilities

• Work with Partner Service Center and U.S. Support Center staff members to formally document internal methods and procedures.
• Conduct interviews, review existing procedures and documentation, observe staff activity and consult with subject matter experts to fully and accurately document the various recurring tasks accomplished within the Partner Service Center and U.S. Support Center.
• Create documents with findings consisting of flow charts, samples (computer screenshots, forms, etc.) and narrative description. Documents will be used for process standardization and training.
• Develop new forms for capturing and recording data used to facilitate processes and update or maintain information databases.
• Assist in reengineering data capturing and recording processes in conjunction with the documentation effort.

Exact assignments and priorities will be determined by Partner Service Center and U.S. Support Center leadership.

Required skills
Proficiency with Microsoft Office, including Word, Excel, PowerPoint and Visio. Excellent writing skills and familiarity with business terminology. Capability to fully document both existing and improved processes. Analytical and problem-solving skills. Understanding of business process flow-charting.

Desired skills
Formal experience with accepted business process modeling methodology such as IDEF0.

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